Help & Support

Frequently Asked Questions

Everything you need to know about playing on 786sp — from opening your account and making your first PKR deposit, to claiming bonuses, placing cricket bets, withdrawing your winnings, and staying safe. Search below or browse by category.

Last Updated: 1 January 2026 · 40+ Questions Answered
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Jump straight to the section you need — most questions from Pakistani players fall into one of these six buckets.

Can't find your answer? Our support team is available 24/7 via live chat inside the 786sp platform, or you can email [email protected] — we respond within a few hours.

01 Account & KYC Verification

Click the Register button in the top-right corner of 786sp.net, enter your Pakistani mobile number (JazzCash or EasyPaisa registered numbers are recommended for faster payouts), choose a username and password, and verify the OTP sent to your phone.

The whole process takes under two minutes. You can deposit immediately after registration, though full KYC verification is required before you can make your first withdrawal.

786sp requires the following for full KYC verification:

  • A clear photo of your CNIC (front and back) or passport
  • A selfie holding your CNIC next to your face
  • Proof of address dated within the last 3 months (utility bill or bank statement)
  • For withdrawals over PKR 500,000, source-of-funds documentation may be requested

Verification is usually completed within 24 hours of document submission.

Click Forgot Password on the login screen and enter the mobile number registered to your account. You'll receive a 6-digit OTP via SMS. Enter the code, choose a new password, and log in.

If you no longer have access to your registered number, contact [email protected] from the email address on file with proof of identity.

No. 786sp permits one account per person, household, IP address, and device. Duplicate accounts are flagged by our fraud systems and will be closed with any bonus winnings forfeited. Legitimate deposits are always returned.

Go to My Account → Settings → Close Account, or contact support with the subject line "ACCOUNT CLOSURE". Any remaining balance will be paid out to your verified withdrawal method within 5 business days. Closure is permanent for a minimum of 6 months.

Accounts are automatically locked after 5 consecutive failed login attempts as a security measure, or if our systems detect unusual activity such as a login from a new country. Contact live chat with your registered mobile number to verify your identity and unlock.

Yes, but for security reasons this cannot be done self-service. Email [email protected] from your existing registered address with the new details and a photo of your CNIC. Changes are usually applied within 24 hours after verification.

You must be at least 21 years old to register, deposit, or place any wager on 786sp. Age is verified during KYC. Accounts found to belong to minors are closed immediately and any winnings voided.

02 Deposits

786sp supports all major Pakistani payment channels:

MethodMin DepositProcessing Time
JazzCashPKR 100Instant
EasyPaisaPKR 100Instant
SadaPay / NayaPayPKR 200Instant
Bank Transfer (HBL, UBL, Meezan)PKR 50015 min – 2 hrs
Raast / 1LINKPKR 200Instant
Visa / MastercardPKR 500Instant

The absolute minimum is PKR 100 via JazzCash or EasyPaisa. Bank transfers and card payments have a minimum of PKR 500. There is no maximum deposit for verified accounts, though very large deposits may trigger additional source-of-funds checks.

No. 786sp does not charge any fees on deposits — the amount you send is credited in full. Your bank or wallet provider may charge their own transfer fee, but this is not deducted or retained by 786sp.

Wait 15 minutes for JazzCash/EasyPaisa, or up to 2 hours for bank transfers. If your balance still hasn't updated:

  1. Check My Account → Transactions to confirm the deposit is not marked "Pending"
  2. Open live chat and provide your username plus the TID/reference number from your payment app
  3. Our team will trace and credit within 30 minutes

786sp operates exclusively in Pakistani Rupees (PKR). Card deposits made in other currencies will be automatically converted by your card issuer at their prevailing exchange rate.

Yes. For anti-money-laundering compliance, the payment account you deposit from must be registered in your own name and match the CNIC used for KYC. Third-party deposits are automatically flagged and refunded.

Verified accounts have no daily platform limit, but individual payment methods have their own limits: JazzCash caps at PKR 200,000/day, EasyPaisa at PKR 250,000/day. Bank transfers and cards have no 786sp-side cap. You can also set a voluntary daily deposit limit under Responsible Gaming.

03 Withdrawals

Withdrawal times depend on the method:

  • JazzCash / EasyPaisa: typically 15 minutes, up to 1 hour at peak times
  • Bank transfer: 1 – 24 hours, depending on your bank
  • Card refund: 3 – 5 business days (issuer-dependent)

All withdrawals over PKR 100,000 undergo an additional manual review that may add up to 4 hours.

The minimum withdrawal is PKR 500. The maximum per single withdrawal is PKR 1,000,000, with a rolling monthly cap of PKR 5,000,000 for standard-tier players. VIP tier players have higher limits — contact your account manager.

786sp offers one free withdrawal per 24 hours. Additional withdrawals within the same day incur a 2% processing fee (minimum PKR 50, maximum PKR 500). Bank transfer withdrawals under PKR 2,000 also carry a small handling fee.

Common reasons a withdrawal is held in "Pending":

  • Your KYC is incomplete or documents have expired
  • You have an active bonus with unmet wagering requirements
  • The withdrawal exceeds PKR 100,000 and is in manual review
  • The requested method does not match your original deposit method

Check My Account → Transactions for the specific reason, or contact live chat.

Yes — while a withdrawal is still marked "Pending" you can cancel it from My Account → Transactions → Cancel and the funds return instantly to your playable balance. Once status changes to "Processing", cancellation is no longer possible.

This is a strict anti-money-laundering requirement across the industry. 786sp will pay out to the same JazzCash number, EasyPaisa account, bank account, or card that you originally deposited from. If you need to change your withdrawal destination, contact support with proof that both accounts belong to you.

04 Bonuses & Promotions

New players receive a 200% match bonus on their first deposit up to PKR 20,000, plus 50 free spins on Fortune Dragon. Deposit PKR 5,000 and you'll start with PKR 15,000 in playable balance.

The welcome bonus must be claimed within 7 days of registration and comes with a 30x wagering requirement on the bonus amount.

A wagering requirement is the number of times you must bet the bonus amount before it becomes withdrawable cash. Example: PKR 5,000 bonus with 30x wagering = PKR 150,000 in total wagers required.

Different games contribute at different rates: slots 100%, live casino 20%, cricket bets 50% (at odds of 1.70 or higher). Progress is tracked in real time under My Account → Bonuses.

Yes. 786sp runs a permanent 10% cricket cashback on all net losses from cricket markets, credited every Monday. During major tournaments like the PSL, ICC World Cup, and Asia Cup, cashback boosts to 15% and enhanced-odds offers run daily.

Yes. Every verified 786sp player has a unique referral link under My Account → Refer a Friend. You earn PKR 500 cash for each friend who registers, deposits at least PKR 1,000, and wagers PKR 5,000. There is no cap on referrals.

No. Only one bonus can be active at a time on 786sp. You must complete or forfeit the current bonus before claiming another. Free spins and cashback are treated separately and can be earned alongside a match bonus.

Bonuses are forfeited if you withdraw before completing wagering, place a single bet larger than PKR 1,000 while a bonus is active, or use restricted games during the wagering period. Full bonus terms are listed on the Promotions page — always read them before claiming.

05 Gaming & Betting

786sp offers over 200 markets per major cricket match, including match winner, top batsman, top bowler, total runs, sixes, wickets, method of dismissal, over-by-over totals, and full in-play markets. Coverage includes PSL, IPL, BPL, T20 World Cup, ODI World Cup, Test series, and Pakistan domestic leagues.

Fortune Dragon is 786sp's flagship slot game — a 5-reel, 25-payline video slot with an RTP of 96.4%, featuring cascading wins, a free-spins bonus round, and a progressive jackpot that regularly climbs above PKR 5,000,000. It is the most-played game on the platform.

Yes. All slots and RNG games on 786sp use certified random number generators independently audited by iTech Labs. Live casino games are streamed in real time from licensed studios with human dealers. RTPs for every game are published on their info panel.

Yes. Live betting is available on all cricket matches with in-play streaming (subject to rights), plus football, tennis, and kabaddi. Odds update ball-by-ball for cricket and second-by-second for football. Cash-out is available on most live markets.

Maximum stakes vary by market. Cricket match winner: PKR 500,000. In-play markets: PKR 100,000. Slots: PKR 5,000 per spin. Live casino: table-dependent, up to PKR 200,000 per hand at VIP tables.

Yes. 786sp.net is fully optimised for Android and iOS browsers, with no download required. A native Android APK is also available from the 786sp website for players who prefer an app experience. Both interfaces support all games, deposits, and withdrawals.

If a cricket match is abandoned before the required minimum overs are bowled, all bets on the match are voided and stakes returned. If the match is rescheduled to complete within 48 hours, bets stand. Individual sport-specific rules are published on the Sportsbook Rules page.

06 Security & Responsible Play

786sp operates under an international gaming licence and serves players in Pakistan through legally compliant offshore infrastructure. Players are responsible for understanding the laws that apply in their own region before playing. If you are unsure, consult a legal professional in your jurisdiction.

786sp uses TLS 1.3 encryption for all data in transit, AES-256 for sensitive data at rest, and stores KYC documents in an isolated, access-controlled environment. See our Privacy Policy for the full breakdown of how your information is handled.

Go to My Account → Security → Two-Factor Authentication, choose SMS or authenticator app (Google Authenticator, Authy), and follow the setup steps. Once enabled, you'll need a 6-digit code in addition to your password on every login and every withdrawal.

Yes. Under Responsible Gaming, you can set daily, weekly, and monthly limits on deposits, losses, and session time. Decreases apply immediately; increases have a 24-hour cooling-off period before they take effect. See our Responsible Gaming page for full details.

Self-exclusion is a voluntary block on your own account. 786sp offers 24-hour, 7-day, 30-day, 6-month, and permanent options. During self-exclusion you cannot log in, deposit, or wager. Requests must be submitted from within your account or by emailing [email protected].

If gambling is no longer fun or is affecting your life, please reach out. 786sp partners with international support organisations and can connect you with confidential help. You can also use our self-assessment tool and self-exclusion features at any time. Talk to someone you trust — support is always available.

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